Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
1. Can I get a refund if I am not happy? Money Back Guarantee
We offer a 100% money back guarantee if you are not satisfied with our product. Please refer to our guarantee page to see our full return policy.
BIWAA offers a full refund (excluding our outbound shipping cost, equal to 20% of your purchase amount) or exchange for change of mind purchases within a 14 days period with proof of purchase (website order confirmation email or invoice).
To initiate the return process, please send an e-mail to sale@biwaa.com, clearly stating your situation and specifying the product(s) you would like to return.
2. Please note:
1) Products that have been opened cannot be returned for a change of mind refund/exchange. Products that have been used cannot be returned for a change of mind refund/exchange. Products must be in its original box and in a resaleable condition. Customer pays for returns shipping and is responsible for its safe arrival back to our warehouse.
2) All returned items, must be sent via a registered and insured shipping service that requires signature on delivery (eg. USPS, UPS, Fedex etc)
Products may differ from those pictured on the website due to natural variations in color/finish and scale of the image.
Must be returned within 14 days period of receiving the order.
BIWAA values its relationship with its customers and takes pride in the quality and craftsmanship of its Products. BIWAA warrants its products against defects in materials or workmanship for a period of 12 months from the date of purchase.
1. How long is your warranty?
All products on Biwaa.com come with a full 12 month warranty.
2. What do I do if I have a problem?
We are committed to the quality of all our products and providing top class customer service.
If your lures arrive or show signs of damage or fault within the warranty period, please email us at sale@biwaa.com and provide:
1) A detailed description of the damage or fault; and
2) Photos (or video, where appropriate) showing the damage or fault.
We will respond within 24-48 hours.