FREQUENTLY ASKED QUESTIONS
Its easy and will give you access to many great benefits, like your personal order history, faster checkout and wish lists. Just click this link: Registering
You can place your order in our web shop www.biwaa-usa.com. Ordering online is fast and easy. Unfortunately, we cannot process orders sent via email.
We accept Credit card payments with Visa, Mastercard and Amex etc via STRIPE gateway. You can pay with your bank cards. Please make sure you leave your order number as reference.
For any information regarding the status of your order, whether you’ve just placed it or if you’d just like to check on it, have a look at “Order History” which is located at the bottom of any page.
Due to the automated nature of our fulfillment system, orders cannot be canceled or changed once they have been submitted. Firstly, check the status of your order at ‘Track Your Order’ and if it hasn’t been sent yet, email us at email@example.com. Make sure you mention your order number so we can sort it out in time!
If you wish to exchange a product, you must go online and reorder, and process the original item as a return.
We process and ship all orders the following 1-3 business days, not including Public Holidays and/or weekends.
Firstly, ensure that you indeed finished the checkout process and completed the order. The last page displays the order number; it is your receipt.
If you have completed your order, we suggest you take a look in the spam folder of your email account. Please add Biwaa USA to your safe sender list in order to receive emails from us.
International orders can incur taxes and duties as determined by the Customs agency within the destination country.
Although this doesn’t always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an ‘Additional Postage Fee’. (More information can be obtained by contacting your local customs office.)
Simply apply your code in the appropriate field during the payment step of the Checkout.
It’s pretty straight-forward but contact our Customer Service Team at firstname.lastname@example.org if you need a hand.
Just send us an email at email@example.com from your currently registered email address with the request. Simply advise the old and new email addresses and we’ll take care of the rest. We’ll let you know when it’s all done.
We work all year round creating innovative new products to add to our range constantly.
We don’t tend to follow industry trends when it comes to seasonal releases so you’ll catch bold new designs from Biwaa at anytime during the year.
BIWAA USA is 100% committed to maintaining your privacy. All personal information you provide such as your credit card number, name, billing address, delivery address, telephone number and email will remain strictly confidential. We will not supply your personal information to a third party except to the financial institution that processes your credit card transaction for purposes of satisfying a purchase or request from you, for which you have given your expressed consent or if required by law.
Yes, all of our products come with a 12-months manufacturer's warranty against defects. We are confident that our products are durable enough to provide you with comfort and enjoyment for a long time to come.
We sure do. BIWAA USA provides volume discounts. The discounts apply to all trade customers.
Contact us now to discuss your needs and one of our professional sales consultants will be in touch with you shortly.
To receive the latest BIWAA news and offers you can subscribe to our newsletter on Email Subscription Center.
You can reach us via email: firstname.lastname@example.org
Please submit your interest via email to email@example.com. Our marketing team will go through all Pro Angler applications and get back to you as soon as possible.